What if the claimant does not speak English or French?
A claimant can choose to have their hearing at the Refugee Protection Division in either English or French.
If the claimant does not speak and understand English or French fluently, they can ask the Immigration and Refugee Board to provide an interpreter. Most likely, the claimant will have made this request on their Basis of Claim Form.
If the claimant did not ask for an interpreter or wants to change the language or dialect being translated, they should notify the Refugee Protection Division in writing at least 10 days before the hearing date.
At the beginning of the hearing, the claimant will be asked to confirm their identity. They will also be asked to confirm that they understand the interpreter and that the interpreter understands them. Claimants should point out problems with the interpretation as soon as possible. For example, they should say something if the interpreter is making mistakes, leaving things out, or not speaking in the language or dialect the claimant asked for.